How we work

Seven steps of every load

RNJ Transport uses the same seven steps for every load, on our own truck or on a partner truck. You always know what happens next and who to call. One contact person from our transport team stays with your load from the first request to the invoice.

1. 1

   You send the request

   Send your route in the price form, or call us. Tell us the pickup and delivery places, the date, the pallets or loading metres, the weight and the type of goods.

2. 2

   You get a price

   We send a fixed price for your route and date. The price stays the same after you book, unless the load or the dates change.

3. 3

   We choose the truck

   We choose our own truck or a partner carrier. We check every partner carrier before every load, as the table below shows.

4. 4

   You get the truck details

   Before loading, we send the truck and trailer plate numbers and the driver’s phone number. You can send them to the loading site.

5. 5

   We follow the load

   We follow the truck from loading to delivery. If anything changes, we call you. During working hours you can call your contact person for news.

6. 6

   Delivery and CMR

   The receiver signs the CMR consignment note at delivery. We send you a copy of the signed CMR.

7. 7

   One invoice

   You get one invoice from RNJ Transport for the whole trip, also when a partner carrier drove. The payment terms are the ones in your order confirmation.

Information we need for a price

A correct price needs correct load data. Wrong weights or sizes often cause extra costs later. Send us these details when you ask for a price:

• Pickup and delivery addresses, or at least the towns and postcodes
• The loading date and the latest delivery date
• The number of pallets or loading metres, and the pallet size
• The gross weight
• The type of goods, and whether the goods need a set temperature
• Opening hours at loading and delivery, and any booked time slot

How we choose and check carriers

RNJ Transport checks every partner carrier before every load. We look at the licence, the company register, the insurance and the people we talk to. Each check confirms that the company, the truck and the people match what we booked. Our checks protect your goods.

We choose carriers we already know first. On the route from the Netherlands and Belgium, we work with Lithuanian fleets that run it every week. Trucks from freight exchanges go through the same check. If a carrier fails one check, we do not use that carrier.

Documents for every load

Every international road load travels with a CMR consignment note. The sender, the driver and the receiver sign it. RNJ Transport sends you a copy of the signed CMR after delivery, together with one invoice. Inside the EU, goods in free circulation need no export declaration.

Delays and next steps

We cannot stop every delay. Traffic, weather and driving-time rules affect every truck. What we can do is tell you early and keep working until the load arrives.

If a truck is late, RNJ Transport calls you before you need to call us. We tell you what happened, where the truck is and the new arrival time. Then we start work on another solution. The solution depends on the reason for the delay:

• A delay on the road: we give you a new arrival time and keep you updated until delivery.
• A truck that cannot come to loading: we look for another truck, our own or another checked carrier.
• A problem at loading or delivery: we talk with the driver and the site and agree the next step with you.
• A delivery slot at risk: we warn the receiver early and ask for a new slot.

Payment terms for shippers

RNJ Transport agrees payment terms with each client before the first load. The terms are written in the order confirmation that you get before loading. After delivery, we send one invoice with a copy of the signed CMR. Ask about payment terms when you ask for a price.